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FAQ
Order and Processing
Our company has 5+years of experience in foreign trade of mining machines, with sales exceeding 10000+units. We have our own mining site and manage over 200+mining machines for our clients. You can contact our sales personnel for real-time video calls
Xinterminer is our company in Chinese Mainland, which is responsible for the sales of mining machines in Chinese Mainland. Iceriverepoch is our foreign trade company, which is responsible for the sales of mining machines around the world. They belong to the boss of a company
You can place an order directly on our website by adding the product to your shopping cart, submitting the order, making payment, and confirming the order. Alternatively, you can contact our sales representative for assistance in placing an order.
After the order is confirmed and the package is shipped, we will send you an email containing a tracking number. In addition, our sales representatives will contact you via Telegram or WhatsApp to confirm your delivery information.
We are always committed to providing customers with the most favorable prices and offering discounts for bulk orders. Please contact our sales representative for more details.
Yes, the prices of miners may fluctuate due to market conditions. But we will do our best to provide customers with the most favorable prices and services.
- Sure, we can fill in the declared amount according to your requirements, but please note that there is a certain risk of the declared amount being too low, which is borne by you. It is the responsibility and obligation of every citizen to pay taxes in accordance with the law.
Remote countries and regions may incur additional shipping costs. In addition, when your package arrives at the local customs for clearance, you may need to submit relevant documents and pay customs duties in accordance with customs regulations.
Shipping and Logistics
Machines in stock will be shipped within 3-7 working days. If there are special circumstances, we will contact you to discuss solutions.
Although there is no warranty or after-sales service for used machines, we will send test videos and photos of the inner packaging of the parcel to you, ensuring that there is no problem with the machine before shipment.
The shipping date of futures will be determined according to information from the manufacturer. We will arrange the shipment as soon as we receive the machines, and all information will be updated timely on our Telegram community.
- Generally, it takes 5-10 business days to arrive after shipment. DDP will take about 15 business days. However, if there are any issues during customs clearance, there may be some delays. If the receiver has experience with importing goods or customs clearance, it can help facilitate the process.
- If we have chosen logistics with tax included for you, the status will be updated until the package arrives at the local transfer station, which takes 7-10 business days. If there is an abnormality in the logistics process, please contact our sales representative or consult the logistics company for verification.
After-sales Support
All warranty or repair services are provided by manufacturers. If the machine has problems, please contact us first. Our sales representative will offer advice or seek technical support according to the condition of the machine.
- Manufacturers provide a 6-12 month warranty on all new machines. The specific warranty terms are determined according to the policy of each manufacturer. However, there is no warranty or after-sales service for used or refurbished machines. We will send test videos and photos of the inner packaging of the parcel to you, ensuring that there are no problems with the machine before shipment.